Cancellation & refunds

Refunds are based on how far ahead of check-in you cancel. All times are U.S. Central, the local time in Pensacola.

Email book@walnutcoast.com with your name and reservation dates, or reply to your confirmation email. Your cancellation is effective when we receive it, and we confirm in writing the same day. Refunds are returned to the original payment method and typically post within 5–10 business days.

One date change is free if you request it more than 30 days before check-in and the new dates are available within 12 months. Rate differences apply. Inside 30 days, a change is treated as a cancellation and a new booking.

If Escambia County or the State of Florida issues a mandatory evacuation order covering the home during your dates, you may cancel the affected nights for a full refund or move them to future dates at the same rate. Forecasts, storm watches, and voluntary advisories do not trigger this exception — travel insurance covers those.

• You receive a 100% refund of everything paid, including all fees and taxes.
• We will offer comparable dates or a comparable home in our portfolio when we have one.
• If a maintenance failure makes a home unsafe or uninhabitable, we relocate you where we can and refund any nights we cannot cover.

• Payment processing fees charged by our payment provider.
• Pet fees, once the stay has begun.
• Any add-on service already delivered, such as a pre-arrival grocery stock.
• Nights unused after check-in, including early departure.

The $250 pre-authorization hold is an authorization, not a charge. It is released after checkout inspection. Cancelling before arrival releases it immediately.

If you booked on a listing platform, that platform's cancellation policy applies to your reservation, not this one. This policy applies only to stays booked directly with us — one more reason to book direct.